We're starting to roll out the Payments Resolution Center, a new way for your team to track and follow up on returned ACH payments made through the portal. If you process payments through the portal, it will begin to appear in your portal over the coming weeks.

What it does

• One queue for returned payments. Returned and late-returned ACH payments all show up in one place, so there's no more hunting through the Payment Dashboard.
• Notes on every payment. Record what was done, such as "Contacted customer, collected new bank info, re-ran payment," so anyone on your team can see the full history.
• Mark items resolved. Clear handled returns from the queue one at a time, or resolve a group at once with a single note.
• Status at a glance. Resolution status and note counts also appear on Payment Details and the Transactions Report.

Where to find it

Once it's enabled for your account, go to Payments > Dashboard and click the Resolution Center tab.

📖 Read the full guide: Payments Resolution Center

Notes and resolution status are visible only to authorized employees, never to your customers. Resolving a payment is for tracking only and doesn't change anything at the processor.

Questions? Contact PDS support for more information.