We're starting to roll out the Payments Resolution Center, a new way for your team to track and follow up on returned ACH payments made through the portal. If you process payments through the portal, it will begin to appear in your portal over the coming weeks.

What it does

• One queue for returned payments. Returned and late-returned ACH payments all show up in one place, so there's no more hunting through the Payment Dashboard.
• Notes on every payment. Record what was done, such as "Contacted customer, collected new bank info, re-ran payment," so anyone on your team can see the full history.
• Mark items resolved. Clear handled returns from the queue one at a time, or resolve a group at once with a single note.
• Status at a glance. Resolution status and note counts also appear on Payment Details and the Transactions Report.

Where to find it

Once it's enabled for your account, go to Payments > Dashboard and click the Resolution Center tab.

📖 Read the full guide: Payments Resolution Center

Notes and resolution status are visible only to authorized employees, never to your customers. Resolving a payment is for tracking only and doesn't change anything at the processor.

Questions? Contact PDS support for more information.

PDS Solutions has completed its annual SOC 2 Type II audit, providing independent validation that our security controls were designed and operated effectively throughout the review period.

Security, privacy, and the responsible handling of customer data remain ongoing priorities—not one-time achievements. We conduct this examination annually to provide customers and partners with greater transparency and confidence in the controls supporting the PDS platform.

Visit the PDS Trust Center below to review our security practices or request access to our latest SOC 2 report.

PDS Trust Center

UPDATE Friday, April 3rd, 2026

We are still seeing and hearing many reports of hacking and this, as expected, has extended to ATG's connected using the Veeder-Root protocol.

If your ATG is publicly exposed to the Internet, we highly recommend setting a security code and/ changing the default port to something other than 10001.

Please note, PDS cellular tank monitors are not impacted (unless the ATG is also connected to the public Internet). We use a private cellular connection to securely communicate and inbound traffic is not allowed through our devices.

We want to make you aware of a recent cybersecurity incident impacting Franklin Fueling Automatic Tank Gauges (ATGs). While this did not originate from or involve our systems, it highlights an important security consideration for any site exposing ATG systems to the public internet.

What We Know

Based on currently available information:

• Over this past weekend a significant number of Franklin ATGs were hacked (configurations and/or backups were deleted)
• These were all directly accessible from the public internet
• The Franklin Fueling Systems (TSA XML) protocol was enabled and exposed over port 10001

• At this time, systems using Veeder-Root TLS protocol do not appear to have been impacted

  • However, similar exposure risks exist if these systems are publicly accessible

Who May Be at Risk

Any site where an ATG is reachable via public IP (including static IP configurations or port forwarding) may be vulnerable, including:

• ATGs polled via direct IP communication
• Systems exposing FMS (Franklin) or TLS (Veeder-Root) protocols externally

Just to be clear, PDS systems were not impacted — only ATG's that were explicitly exposed to the Internet by opening the firewall and directing inbound traffic to the ATG.

Recommended Security Best Practices

To reduce risk, we strongly recommend the following:

1. Avoid Public Exposure

• Do not expose ATGs directly to the public internet
• Remove any unnecessary port forwarding rules on firewalls or routers

2. Restrict Access

• Limit access to trusted IP addresses using firewall rules or VPNs
• Use private network connectivity wherever possible

3. Avoid Default Configurations

• If remote access is required:

  • Avoid using default ports (e.g., 10001)
  • Change default credentials (if applicable)
  • Implement additional network-layer protections

4. Monitor & Audit

• Periodically review firewall rules and open ports
• Monitor ATG activity for unexpected behavior

PetroDataSync Monitoring Approach

For customers using our cellular monitoring solution:

• ATGs are secure and not exposed to the public internet

• All external communication from PDS equipment is:

  • Encrypted before transmitting
  • Routed through private cellular networks
• This architecture significantly reduces external attack surface

Closing Thoughts

As ATGs become more connected, they also become part of your broader cybersecurity footprint. Even simple exposure to the public internet can introduce risk.

We recommend reviewing your current network configuration to ensure your ATGs are properly secured.

If you have questions or would like help reviewing your setup, our team is happy to assist.

CLICK HERE TO LEARN MORE!

At PDS Solutions, we take great pride in providing the best solutions and service the industry has to offer, and we are working on some awesome improvements on how we deliver support to you, our valued client.  

In the meantime, please be reminded our of current support requirements that will streamline the process and speed up your resolution time:  

• Please send all support requests directly to support@petrodatasync.com. Sending issues directly to individuals often result in delayed resolution. This ensures the first available team member can address the issue quickly and reliably.
• When there are multiple issues, please send a separate email for each issue. Combining multiple issues into a single email often results in confusion and delayed resolution.
• When sending issues, please include a detailed explanation of the issue and at least one specific example (customer #, invoice #, etc). Screenshots are always very helpful. This helps our team to isolate the issue quickly for faster resolution.

We are excited to announce that PDS Solutions has achieved SOC 2 Type II compliance! 

This achievement indicates that our handling and processing of customers’ data meets key security standards. The protection of customer data is the highest priority for our team and we’re committed to building a robust security & compliance program. We’re thrilled to celebrate this milestone as another way of building trust with our customers.  

We would like to take this opportunity to thank our partners, Vanta & Advantage Partners who seamlessly guided us through the compliance process, and to all of our customers, thank you for trusting us with your business and customer needs.

PDS now has a fully integrated analytics feature accessible from the portal under the Tools menu. The analytics feature provides statistical information about your portal website for simplified viewing and useful data for your business.  Click the drop down on the filter for different date ranges and comparison.

TOOLS > ANALYTICS

This feature is being rolled out to customers gradually.  If you wish to access the analytics feature sooner, please submit a request to support@petrodatasync.com.  

Did you know, we periodically publish a change log with features and fixes to the portal.  From the ADMIN portal, go to SUPPORT > CHANGELOG to view.

PDS Solutions has been hard at work to bring you the best in portal features and enhancements and we want to hear from you.  We have learned the best way to improve is with your direct feedback.  We ask you to take a moment to  provide feedback on our services, portal features, or anything you that will make your process and business flow smoother.  Telling us is simple, reply to your support ticket under ratings, find our ratings link on articles, or go to the SUPPORT > FEEDBACK/SUGGESTIONS link in admin, we don't care how you tell us, just tell us!

SUPPORT TICKET RATINGS

FEEDBACK at the bottom of SUPPORT ARTICLES

SUPPORT>FEEDBACK/SUGGESTIONSannouncement 

Did you know, PDS has a Help Center with many support articles and frequently asked questions, with new content added regularly. From the ADMIN portal, click on the HELP icon or click SUPPORT > HELP CENTER.