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At PDS Solutions, we take great pride in providing the best solutions and service the industry has to offer, and we are working on some awesome improvements on how we deliver support to you, our valued client.  

In the meantime, please be reminded our of current support requirements that will streamline the process and speed up your resolution time:  

• Please send all support requests directly to support@petrodatasync.com. Sending issues directly to individuals often result in delayed resolution. This ensures the first available team member can address the issue quickly and reliably.
• When there are multiple issues, please send a separate email for each issue. Combining multiple issues into a single email often results in confusion and delayed resolution.
• When sending issues, please include a detailed explanation of the issue and at least one specific example (customer #, invoice #, etc). Screenshots are always very helpful. This helps our team to isolate the issue quickly for faster resolution.

Thanks again to those who participated in our customer satisfaction survey!

Participation

PDS Solutions measured a whopping 85% participation rate, which is outstanding. Thank you for taking the time to complete this survey.  This gives us the confidence that the overall results are an accurate representation of our organization.

Results

As a leadership team we’ve met and been given a full briefing on the results. Here’s a quick summary of what we’ve learned.

Top Items

• PDS products fit the needs of the business in most cases.
• The majority of customers are satisfied with PDS service & support.

 Evaluation of Items

• PDS will evaluate and may enhance products & services when our standards don't meet your requirements.
• PDS service & support is constantly being evaluated and improved to deliver the best in the industry.

We will continue to process the results and will be discussing steps to increase user adoption and satisfaction.  Please don't  hesitate to contact PDS for anything at support@petrodatasync.com.  We look forward to continuing to service your business needs and thank you for being the best part of PDS!

Jeff Robertson, Customer Success Manager

We are excited to announce that PDS Solutions has achieved SOC 2 Type II compliance! 

This achievement indicates that our handling and processing of customers’ data meets key security standards. The protection of customer data is the highest priority for our team and we’re committed to building a robust security & compliance program. We’re thrilled to celebrate this milestone as another way of building trust with our customers.  

We would like to take this opportunity to thank our partners, Vanta & Advantage Partners who seamlessly guided us through the compliance process, and to all of our customers, thank you for trusting us with your business and customer needs.

PDS now has a fully integrated analytics feature accessible from the portal under the Tools menu. The analytics feature provides statistical information about your portal website for simplified viewing and useful data for your business.  Click the drop down on the filter for different date ranges and comparison.

TOOLS > ANALYTICS

This feature is being rolled out to customers gradually.  If you wish to access the analytics feature sooner, please submit a request to support@petrodatasync.com.  

Did you know, we periodically publish a change log with features and fixes to the portal.  From the ADMIN portal, go to SUPPORT > CHANGELOG to view.

PDS Solutions has been hard at work to bring you the best in portal features and enhancements and we want to hear from you.  We have learned the best way to improve is with your direct feedback.  We ask you to take a moment to  provide feedback on our services, portal features, or anything you that will make your process and business flow smoother.  Telling us is simple, reply to your support ticket under ratings, find our ratings link on articles, or go to the SUPPORT > FEEDBACK/SUGGESTIONS link in admin, we don't care how you tell us, just tell us!

SUPPORT TICKET RATINGS

FEEDBACK at the bottom of SUPPORT ARTICLES

SUPPORT>FEEDBACK/SUGGESTIONSannouncement 

Did you know, PDS has a Help Center with many support articles and frequently asked questions, with new content added regularly. From the ADMIN portal, click on the HELP icon or click SUPPORT > HELP CENTER.  

Thank you for being a part of PDS Solutions, our team is happy and humbled to see you here!

2024 is off to a great start and we are excited to share that we will be enhancing the way we deliver support and education to you.  We will be using this page to announce new features, add-on's, and other important information,  and you you will be able to access it directly from your admin dashboard.  You may also choose to subscribe and  have communications directed to your email inbox.

Thanks again for being the best part of PDS Solutions and let us know if we can assist you in any way.

Support: support@PetroDataSync.com
Office: (678) 322-7962
Toll-Free: (866) 737-7962

Did you know that PDS Solutions has a tank monitoring program for below and above-ground tanks? Our cellular tank monitoring equipment is easy to install and works with virtually every automatic tank gauge (ATG). 

With our cellular tank monitors, you can easily and reliably capture tank readings from any ATG and view them within the web portal and our mobile apps. In addition to tank readings, we can also capture various reports including delivery and environmental reports to help with your compliance needs.

In addition to our own tank monitoring services, we also offer integrations with several 3rd-party tank monitoring services so no matter where your tank readings are captured, we can integrate them within our platform to be conveniently accessed by your dispatch team, customers, and even your common carriers.

Contact us at (678) 322-7962 ext 1 to learn more.