At PDS Solutions, we take great pride in providing the best solutions and service the industry has to offer, and we are working on some awesome improvements on how we deliver support to you, our valued client.  

In the meantime, please be reminded our of current support requirements that will streamline the process and speed up your resolution time:  

• Please send all support requests directly to support@petrodatasync.com. Sending issues directly to individuals often result in delayed resolution. This ensures the first available team member can address the issue quickly and reliably.
• When there are multiple issues, please send a separate email for each issue. Combining multiple issues into a single email often results in confusion and delayed resolution.
• When sending issues, please include a detailed explanation of the issue and at least one specific example (customer #, invoice #, etc). Screenshots are always very helpful. This helps our team to isolate the issue quickly for faster resolution.